What We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Information You Provide

Account and Contact Information: When you create an account, subscribe to our communications, make a donation, or request materials, we collect information such as your name, email address, mailing address, phone number, and payment information.

Prayer Requests and Testimonies: When you submit a prayer request or share a testimony, we collect the content you provide along with your contact information. Prayer requests may contain sensitive personal information, including information about your health, religious beliefs, or personal circumstances. By submitting a prayer request, you explicitly consent to our licensed prayer team and pastoral staff accessing this information for the sole purpose of praying for you and providing spiritual support. Additionally, other authorized staff members may see this information when processing the requests. This information is stored securely and is never used for marketing purposes or shared with third parties. Testimonies may be shared publicly on our website with your permission, typically displaying only your first name, last initial, and city.

Partner Program Data: If you participate in our Partner Program, we collect information about your partner status and giving history to provide ministry benefits, exclusive content access, event discounts, and personalized communications.

Volunteer Information: When you volunteer with our ministry, we collect information necessary for ministry service, including background check results (processed by a third-party vendor), emergency contact information, and ministry assignment details.

Event Registration: When you register for conferences, meetings, or other ministry events, we collect registration details, dietary preferences, accessibility needs, and other information necessary to serve you effectively. Data collection of minors may be required for certain event registrations.

Communications: When you contact us via email, phone, mail, or through our website contact forms, we collect the information you provide in your communications.

Information Collected Automatically

Website Usage Data: We collect information about how you interact with our websites, including pages visited, links clicked, time spent on pages, and referring websites.

Device and Browser Information: We collect information about the device and browser you use to access our services, including device type, operating system, browser type, Ip address, and general location information (city/region level).

Mobile App Data: Our mobile applications (available for iOS and Android) may collect device information, app usage data, and crash reports. Our new mobile application collects city-level location data (with your explicit opt-in consent) to help you find nearby events, branch locations, and receive personalized content relevant to your area. You can manage location permissions in your device settings at any time.

Voice Assistant and Streaming Platforms: When you interact with Banner Church content through voice assistants (such as Amazon Alexa) or connected Tv platforms (such as Roku), these third-party platforms may collect voice commands, usage data, and viewing analytics. This data collection is governed by the respective platform’s privacy policy (Amazon, Roku, etc.). We may receive aggregated usage statistics from these platforms to improve our content offerings.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and understand how our services are used. See the “Cookies and Tracking Technologies” section below for more details.

How We Use Your Information

We use the information we collect for the following ministry purposes:

Ministry Services: To process donations, fulfill material requests, respond to prayer requests, manage event registrations, coordinate volunteer activities, and provide the ministry resources and services you request.

Communications: To send you ministry updates, teaching materials, event invitations, donation receipts, and other communications related to our ministry. You can opt out of promotional communications at any time.

Personalization: To personalize your experience with our ministry, including recommending relevant content, tailoring communications to your interests, and providing location-relevant information about events and branch locations.

Analytics and Improvement: To understand how our websites, apps, and services are used, identify technical issues, and improve our ministry’s digital presence and effectiveness.

Security and Legal Compliance: To protect our ministry, our partners, and our visitors from fraud, security threats, and other harmful activities, and to comply with legal obligations.

Automated Decision-Making And Profiling

We use automated systems to personalize your experience with our ministry, such as recommending relevant content based on your viewing history or suggesting events in your area based on location data. These automated processes are designed to enhance your experience and do not result in legal or similarly significant effects. You have the right to opt out of profiling for direct marketing purposes by contacting us.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service Providers: We work with trusted third-party service providers who help us operate our ministry and provide services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify. Our service providers include:

E-commerce and customer relationship and donor management platforms

Pci-Dss compliant payment processing services

Email and Sms communication platform

Background check services for volunteers

Website analytics and user experience services

Cloud infrastructure and hosting providers

For information about our service providers’ privacy practices, please contact us.

Legal Requirements: We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Banner Church, our partners, or others.

Ministry Transition: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Third-Party Websites And Links

Our websites may contain links to third-party websites, including partner ministries, retailers, and other resources. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any website you visit.

Your Consent

By using our websites, mobile applications, and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Email Communications

When you provide your email address, you may receive ministry updates, teaching materials, event invitations, and other communications from Banner Church. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or by contacting us. Email unsubscribe requests will be processed within 10 business days. Please note that even if you opt out of promotional emails, we may still send you transactional emails related to your donations, orders, or account.

Sms/Text Message Communications

If you opt in to receive text messages from Banner Church, you may receive ministry updates, event reminders, donation confirmations, and other ministry-related messages. We will never share, sell, or trade your phone number or Sms consent with any third party under any circumstances. Your phone number will only be used by Banner Church and our authorized service provider (Acoustic) for ministry communications you have requested.

Message frequency varies. Message and data rates may apply. You can opt out at any time by texting Stop to any message you receive from us. 

Cookies And Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our websites and understand how our services are used.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize you on return visits, and understand how you use the site.

Types of Cookies We Use

Essential Cookies (Session Cookies): These cookies are necessary for our websites to function properly. They enable core functionality such as security, network management, and accessibility. Session cookies are temporary and are deleted when you close your browser.

Preference Cookies (Persistent Cookies): These cookies remember your preferences and settings, such as language preferences or login information. Persistent cookies remain on your device until they expire or you delete them.

Analytics Cookies: We use analytics services like Google Analytics, and Bing Webmaster Tools to understand how visitors use our websites. These cookies collect information about page visits, time spent on pages, navigation paths, and technical errors. 

Advertising and Remarketing Cookies: We use services like Google Ads and Facebook Pixel to show you relevant ministry content and event information on other websites you visit. These cookies track your interactions with our websites to deliver personalized content and measure advertising effectiveness.

Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can typically:

View and delete cookies stored on your device

Block third-party cookies

Block all cookies from specific websites

Delete all cookies when you close your browser

Please note that blocking certain cookies may impact the functionality of our websites and your ability to access certain features.

Do Not Track Signals

Our websites do not currently respond to “Do Not Track” (Dnt) browser signals. However, you can control cookies and tracking through your browser settings and our cookie consent manager. We will update this policy if our Dnt response practices change.

Data Security

We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, disclosure, alteration, and destruction.

Our Security Infrastructure

Platform Infrastructure: We utilize enterprise-grade platforms and services such as:

E-commerce and customer relationship and donor management platforms

Pci-Dss compliant payment processing services

Email and Sms communication platform

Background check services for volunteers

Website analytics and user experience services

Cloud infrastructure and hosting providers

Security Measures

Encryption: We use Ssl/Tls encryption to protect data transmitted between your browser and our servers. All payment transactions are processed through Pci-Dss compliant systems. Additionally, all data transmissions between internal and external systems are encrypted whenever possible.

Payment Card Security: Banner Church does not take custody of or store credit card numbers, Cvv codes, or other sensitive payment card information. All payment card data is handled by our Pci-Dss compliant payment processor. For recurring donations, we store only secure payment tokens provided by our processor—these tokens cannot be used to access your actual card information.

Access Controls: We implement role-based access controls to ensure that only authorized personnel can access personal information, and only to the extent necessary for their ministry responsibilities.

Incident Response: We maintain incident response procedures to quickly identify, contain, and remediate security incidents.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and privacy, we will notify affected individuals without undue delay. Notifications will be sent via email to the address on file or through prominent website notice. We will provide information about the nature of the breach, the categories of data affected, and steps we are taking to address the breach and protect your information.

Data Retention

We retain your information based on the purpose for which it was collected and our legal obligations.

Ministry Relationship Data: We maintain your account information and preferences to provide seamless service when you interact with our ministry. Prayer requests are preserved to provide ongoing spiritual support. Volunteer records are retained for safety and ministry continuity purposes.

Financial and Legal Records: Donation history and transaction records are retained for at least 7 years to comply with Irs requirements and may be kept longer to maintain your complete giving record and provide accurate tax receipts. Other financial and legal records are preserved as needed to meet legal obligations and protect ministry integrity.

Account Status: We do not automatically delete inactive accounts, allowing you to return to ministry services at any time without losing your history and preferences.

You have the right to request deletion of your personal information (see “Your Data Rights” section below). However, certain information must be retained to meet legal requirements or protect ministry integrity, such as donation records for tax purposes or records related to legal holds.

Your Data Rights

You have certain rights regarding your personal information:

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.

You have the right to opt out of receiving promotional communications from us. You can unsubscribe from emails by clicking the unsubscribe link in any email. To opt out of text messages, text Stop to any message you receive from us. Email unsubscribe requests will be processed within 10 business days.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (Ccpa) regarding your personal information.

Your California Rights

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions required by law.

Right to Opt Out of Sale or Sharing: While Banner Church does not sell your personal information in the traditional sense, the use of certain advertising technologies (such as Facebook Pixel and Google Ads remarketing) may be considered “sharing” for advertising purposes under California law. You have the right to opt out of this sharing.

To opt out of targeted advertising by companies participating in the Network Advertising Initiative, visit:[ http://www.networkadvertising.org/choices/](http://www.networkadvertising.org/choices/)

Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising your Ccpa rights.

How to Exercise Your Rights

To exercise your California privacy rights, please contact us at:

Email: info@bannertx.com

We will respond to your request within 30 days.

Children’s Privacy

Our websites and services are not directed to children under the age of 13, and with the exception of certain event registration requirements, we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately.

International Users

Banner Church is based in the United States, and your information is collected, stored, and processed in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and United States law.

Some of our third-party service providers may process your information in other countries. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information.

Banner Church operates international offices that maintain their own privacy policies tailored to their local jurisdictions. If you interact with one of our international offices, please refer to their specific privacy policy for information about how your data is handled.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will provide at least 30 days’ advance notice by posting a prominent notice on our homepage at kcm.org.

The “Effective Date” at the top of this policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our websites, mobile applications, and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Banner Church

info@bannertx.com

Thank you for your trust in Banner Church. We are committed to protecting your privacy and using your information responsibly as we work together to spread the gospel of Jesus Christ.